With our fast online ordering service and the online
configuration we have made ordering online as simple as it can get. With help menus
to guide you each step of the way it is difficult to make a mistake. You can pay
by most Major credit cards and place orders 24hrs a day at your leisure
Security
UC Solutions is committed to respecting your privacy. We will not pass on any of
your data to any other company. However your information will be used with your
permission for marketing purposes solely by us.
Cookie Information
Cookies are small bits of text used by a browser to store information on your computers
hard drive. Each cookie can only be read by the web server that originally issued
it.
Cookies cannot profile your system or collect information from your hard drive.
Most On-Line retailers use cookies.
UC Solutions uses Cookies to let us know you are a prior customer and thus you will
not need to re-enter certain information every time you shop at the site. We do
not use cookies to store credit card numbers, address information or any other personal
information.
Privacy
To process your order, we require your name, billing address, phone number, email
address and credit card information. We use this information to process your order
and, if any questions should arise, to contact you about your order.
If we need to contact you, we will contact you via email first. If unsuccessful
we will try to contact you by phone.
Frequently asked Questions (FAQ)
If you require more specific Information please click on the link below.
During and after the checkout process your credit card details are encrypted, once
you reach the screen where you enter your details you are on our secure server,
after your order is placed your credit card details are then encrypted again to
prevent anyone accessing them.
If I place an
order with I Cubes.co.uk will it all be dispatched together or in bits and pieces?
Any order that you place with us will be dispatched together,
if you are in need of an item before others on the same order then you should separate
the order. Only when all items are in stock will your order be dispatched.
How Do I pay for
the order?
We currently accept Visa/Visa Electron/MasterCard/Solo/Debit and Switch.
We do not accept Amex or credit cards issued outside of the
UK
. Trade customers can place orders using their available credit limit, these can
only be place with purchase order number
Can you ship my
order to my work address?
When you place your first order with us, we can only ship it to your credit card
billing address, i.e. the address that your bank has you registered at. On your
second and subsequent orders you can specify an alternative address. By specifying
an alternative address it may delay your order by 24 hours due to the security checks
that we need to perform before dispatching your order.
Can I call you
to place an order?
All orders must be placed on line, however if you have a trade account with us you
can talk to your account manager on 01753 552222. If you are having difficulty in
place an order online then please feel free to contact us.
If I have placed
an order and I wish to change it?
We will start to work on your order once you have placed it. If you do need to change
it you must log on to your account and send us an e note so that we can deal with
your change request
If I have a problem with a product
that I have ordered from you, how do I get help?
If you log on to your account you can access all this information from there, you
will also be able to print off your copy invoices from here
How can I find
the status of my returns?
All your returns information can be found out by logging on to your accounts
What happens if I am
not at home when the couriers try to deliver?
If no one is at home a calling card will be left and the goods will be returned
to your local delivery depot. You will have to contact the couriers to arrange a
suitable redelivery date. The delivery company will not re route the delivery to
another address so please do not ask them to do this
Can you specify
a timed delivery?
Please click here to see all of our delivery options
If I place an
order and something is out of stock what happens to the rest of my order?
Unfortunately if something is out of stock on your order
then we will not dispatch any of your order until everything is in stock. If however
an item has been showing out of stock longer than the quoted lead time on our site
then please contact our Customer Support Team and we check the availability of this
item for you.
How do I get a
VAT invoice?
Please log on to your account and print your invoices from there
What are your customer
support opening times?
We are open Mon-Fri 9.00 am to 5.30 Pm (excluding any bank holidays and public holidays)
the best way to reach us will be by email.
How do I return faulty goods back to you?
Please log on to your account and simply follow the online instructions to return
any products back to us.
