Benefits of Ordering Online
With our fast online ordering service and the online configuration we have made ordering online as simple as it can get. With help menus to guide you each step of the way it is difficult to make a mistake. You can pay by most Major credit cards and place orders 24hrs a day at your leisure
UC Solutions is committed to respecting your privacy. We will not pass on any of your data to any other company. However your information will be used with your permission for marketing purposes solely by us.
Cookies are small bits of text used by a browser to store information on your computers hard drive. Each cookie can only be read by the web server that originally issued it.
Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.
UC Solutions uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order.
If we need to contact you, we will contact you via email first. If unsuccessful we will try to contact you by phone.
Frequently asked Questions (FAQ)
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If you require more specific Information please click on the link below.
During and after the checkout process your credit card details are encrypted, once you reach the screen where you enter your details you are on our secure server, after your order is placed your credit card details are then encrypted again to prevent anyone accessing them.
If I place an order with I Cubes.co.uk will it all be dispatched together or in bits and pieces?
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Any order that you place with us will be dispatched together, if you are in need of an item before others on the same order then you should separate the order. Only when all items are in stock will your order be dispatched.
How Do I pay for the order?
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We currently accept Visa/Visa Electron/MasterCard/Solo/Debit and Switch.
We do not accept Amex or credit cards issued outside of the UK . Trade customers can place orders using their available credit limit, these can only be place with purchase order number
Can you ship my order to my work address?
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When you place your first order with us, we can only ship it to your credit card billing address, i.e. the address that your bank has you registered at. On your second and subsequent orders you can specify an alternative address. By specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before dispatching your order.
Can I call you to place an order?
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All orders must be placed on line, however if you have a trade account with us you can talk to your account manager on 01753 552222. If you are having difficulty in place an order online then please feel free to contact us.
If I have placed an order and I wish to change it?
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We will start to work on your order once you have placed it. If you do need to change it you must log on to your account and send us an e note so that we can deal with your change request
If I have a problem with a product that I have ordered from you, how do I get help?
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Please click here to view our returns procedure
What are your shipping options?
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Please click here to view what shipping options are available to you.
How do I track my open order(s)?
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Click here to track your orders
How do I view my order history?
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If you log on to your account you can access all this information from there, you will also be able to print off your copy invoices from here
How can I find the status of my returns?
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All your returns information can be found out by logging on to your accounts
What happens if I am not at home when the couriers try to deliver?
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If no one is at home a calling card will be left and the goods will be returned to your local delivery depot. You will have to contact the couriers to arrange a suitable redelivery date. The delivery company will not re route the delivery to another address so please do not ask them to do this
Can you specify a timed delivery?
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Please click here to see all of our delivery options
If I place an order and something is out of stock what happens to the rest of my order?
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Unfortunately if something is out of stock on your order then we will not dispatch any of your order until everything is in stock. If however an item has been showing out of stock longer than the quoted lead time on our site then please contact our Customer Support Team and we check the availability of this item for you.
How do I get a VAT invoice?
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Please log on to your account and print your invoices from there
What are your customer support opening times?
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We are open Mon-Fri 9.00 am to 5.30 Pm (excluding any bank holidays and public holidays) the best way to reach us will be by email.
How do I return faulty goods back to you?
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Please log on to your account and simply follow the online instructions to return any products back to us.
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