Order Process

Ordering –

You have 4 ways to order

Credit Card :

If you wish to pay by Credit Card, Goods can only be delivered to the address to which the card is registered to.

If you wish to have the goods delivered to a different address, please see payment by cheque or wire transfer.

Payment by Cheque or Wire Transfer :

Both methods of payment will allow goods to be delivered to a different delivery address, however please note orders will only be processed on sight of “cleared Funds” in our account.

Payment by Cheque: 

On the payment confirmation screen you will get your order confirmation, order number, address to send the chq to. You will also have a PRINT button to print this page. A member of the sales team will call you to confirm the order.

Cheques can take up to 5 – 7 working days to clear.

Payment by Wire Transfer: 

On the payment confirmation screen you will get your order confirmation, order number, bank details to send payment too. You will also have a PRINT button to print this page. A member of the sales team will call you to confirm the order.

Wire Transfer methods:

BACS – will take up to 3 working days

CHAPS or Same Day transfer – Payment will be seen on the same day

Official Purchase Order:

 Credit account for education and business users.

Different Order Status –

There are several different order statuses to track the progress of your order:

Order Under Review: Order is being reviewed by a member of the sales team and may need to get additional information to release the order

Payment failed: Credit / Debit card was declined however you do have the option to try another card and you order will be saved under track my order.

Authorise Payment: If paying by wire or bank transfer your order will need to be confirmed by a member of the sales team once we get confirmation of payment i.e. we receive the chq or get a bacs or chaps confirmation we will proceed with the order.

New Order: You will receive an email confirmation with the order break down.

Part Picked: You will receive an email informing you that your order is Part Picked

Picked: You will receive am email informing you that your order is Picked

Goods In Build: You will receive am email informing you that your order is being built by a member of the tech team.

Goods Built: You will receive am email informing you that your order has been built

Order Invoiced / Completed: You will receive an email informing you that your order is completed and now you can go on-line to your account and print your invoice off. To print your invoice off you need to

1.       Go to http://www.icubes.co.uk/MYACCOUNT/tabid/103/Default.aspx

2.       Log in

3.       go to View Ledger / Print invoice

4.       You will see your order here click on the order and then print.

Tracking Number: You will receive an email with your tracking number so you can track your order.

Order Cancelled & Refunded: Your order has been refunded.