PLEASE READ THE FOLLOWING CONDITIONS FOR RETURNING PRODUCTS

1. All required fields on the RMA form must be completed.
   
2. RMA numbers must be clearly visible on the outer transit packaging and a copy of your returned confirmation form must accompany each package.
   
3. Where more than 1 authorised RMA are returned together, each item must be clearly identified with it's correct RMA number. Failure to comply will result in rejection.
   
4. Hard Drives, Motherboards, CD Rom drives and any circuit board type product must be returned with sufficient protection for transit, otherwise these may be rejected.
   
5. Items will only be accepted if complete in their original packaging, with documentation, drivers, cables and accessories originally sold with the product where applicable unless otherwise advised.
   
6. Static sensitive devices must be packaged in appropriate anti-static bags, otherwise Warranty may be void.
   
7. Items defaced in any way e.g. additional labels or markings on product or it's original packaging which can not be easily removed will jeopardise the RMA validation.
   
8. All products returned for credit must be in fully re-sellable condition (UC Solutions will determine if product is in re-sellable condition).
   
9. All RMA numbers are valid for 10 days from date of issue. Fault description must be comprehensive.
   
10. RMA numbers must be used as your Shipping / Forwarders reference when returning authorised RMA's to UC Solutions ltd. UC Solutions ltd will not sign for any parcel, box or package unless the RMA number is present on the Forwarders manifest/job sheet as your delivery reference.
    
11. Products returned under Warranty are subject to investigation by the Manufacturer. Credit will only be issued where fault is confirmed by the Manufacturer which may lead to delays in issuing credit.
    
12. All memory returned as faulty will be tested. If diagnosed OK, this will result in rejection (A full test report will be returned with the memory).
    
13. Any discrepancy with your order, e.g short shipment or sales error, must be reported in writing within 3 working days.
    
14. DOA products must be reported within 30 days.
    
15. All returned products will be replaced or upgraded whenever possible.
    
16. Products that cannot be replaced or upgraded will be credited at a price determined by the manufacturer.
    
17. Re-Stocking Fee of 15% delivery charge will not be refunded
    
18. Please return your authorised RMA to the address at the top of this form.
    
19. Warranty repairs only cover hardware failure, the warranty repairs do not cover software or bios issues. In the instances where we recieve products where there is no hardware fault and configuration is required a small charge shall be made to cover our cost (minimum charge is £10.00 plus our standard carriage charges to return the item(s) back to you).
    
20. The maxium carriage refund for returning faulty goods to us (within 14 days of purchase) will not exceed £8.50 ex vat.